caitlin moran cheltenham literature festival 2014.jpeg

Caitlin Moran, Literature 2014 [credit mcphersonstevens.com]

Booking Information

This page gives important booking information relating to your ticket purchases.

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Children & Families

Special information about events for children and families

  • Please adhere to the age range specified for children’s and family events.
  • Children under 12 must be accompanied by a responsible person aged 16 or over, approved by the parent / guardian, and prices are kept as low as possible to allow for this. This person can accompany a maximum of 6 children to an event.
  • Cheltenham Festivals maintains a Safeguarding Policy, but cannot take responsibility for unsupervised children.
  • If a child requires their own seat a ticket must be purchased to the full amount of that seat regardless of age.
  • Please note that if your child is disruptive during an event you may be asked to remove him/her.

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Donations & Gift Aid

Donations & Gift Aid

Cheltenham Festivals is a charity. Donations are crucial to our work, helping us to deliver inspirational education programmes, enabling us to bring the arts and sciences live to audiences and support emerging talent.

Ways to Donate
There are many ways you can support Cheltenham Festivals:

  • You can add a donation to your ticket order (suggested donation is 10% of total cost of your order)
  • You can donate independently online at cheltenhamfestivals.com/support-us.
  • During the festivals you can contribute to the pink donation tubs found in various locations on site

Your donation, no matter what size, will make a difference and is greatly appreciated. Thank you.

Gift Aid is an HMRC scheme that increases the value of donations from UK taxpayers by 25%, at no extra cost to the donor. For example Gift Aid increases a £10.00 donation to £12.50, providing extra support for our work.

To make your support go further with Gift Aid, please talk to our Box Office team when you book or register on-line through your account page.

Cheltenham Festivals is a registered charity, number 251765.

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Fees, Discounts & Refunds

Our booking fee

Our fee covers the cost of processing your transaction, debit and credit card fees, staffing, developing and maintaining our booking software and postage if required.

Our booking fees are as follows:

  • Online sales £2.50
  • Telephone sales £2.50
  • In person card sales £1.50
    There is no fee for in person sales by cash
  • Science for Schools – Schools bookings £5
  • Science for Schools – Home Educator bookings £2

We endeavour to keep our booking fees as low as possible and charge on a per order basis rather than per ticket to ensure this. We also clarify our booking fees before any transaction is completed.


Concessions, discounts and offers

If you are registered disabled you are entitled to a free ticket for your support worker or personal assistant. Please see our Access Requirements page.

Group bookings: These are available on many events (10% off the total cost for a party of ten or more). Please contact our box office for information.

Unemployed: We also offer 10% discount to customers who are unemployed. Please contact our Box Office when booking and have your proof of eligibility to hand when you collect your tickets.

Other concessions including 16-25 Members and Children vary with each festival and will be visible online when applicable.

Tickets will not be posted if proof of concession is required so please be prepared to show relevant ID at the Box Office and upon admission to events if you are purchasing tickets with a concession.

There are no senior citizens discounts for any of our festivals


Refunds and exchanges

Please check your tickets as soon as you receive them. We cannot refund money or exchange tickets, except in the case of a cancelled event, which will be refunded within 28 days.

Please be advised that event speakers and or content may be subject to change. We cannot refund these tickets if the event is still taking place.

We take no responsibility for what artists and speakers say on stage. While we make best efforts to ensure that the quality of the event meets our usual high standards and is not offensive, upsetting or illegal, no refunds can be offered on the basis of what an artist or speaker says or does (or fails to say or do) during an event.


Cancellations

If an event has to be cancelled it will be announced as soon as possible. Please check our website, Facebook and Twitter pages regularly for updates. If you have bought tickets you will be contacted, usually via email or telephone and we will arrange a ticket refund or exchange.

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How to Book

How to book

Online booking is available 24/7
You can also book over the phone or in person

The opening times are subject to change during festival times. Please visit the Box Office page for the most up to date opening times.

All telephone bookings must be paid for by credit or debit card at the time of placing the order. We cannot reserve tickets for any event.

We do not accept orders made by post or email, please book by one of the aforementioned methods. Post and email ticket requests will not be processed.

All ticket orders are subject to transaction fees unless you are paying by cash. Transaction fees apply per order and not per ticket.
For the complete information on transaction fees please visit Fees, Discounts and Refunds

Payments

By card: We accept payments by Visa, Mastercard and Maestro. We cannot take payment by American Express or Diners Card.

By cheque: Cheques must be made payable to CF Productions. Payment by cheque is not subject to a booking fee.

Donations

Cheltenham Festivals is a not for profit organisation and we rely on contributions from customers to ensure the continuation of the festivals each year. We ask all our supporters if they are able to help us with a donation when they are booking with us and we suggest an amount of 10% of the order total.

Reserved seating

We endeavour to offer reserved seating wherever possible. In order to give you the best experience at our festivals and to speed up the booking process, our system automatically selects the best seat(s) available for your chosen event. As acoustics and sight lines vary at each venue, the festival team have carefully tailored the way that the system assigns your seats for each event. Your seat numbers are referenced in your confirmation email and printed on your tickets.

Access Requirements

If you have any particular access requirements please let the box office know and we can find the best seats for events to accommodate your needs. Please call our Box Office team on 01242 850270.

Tickets for customers who are registered disabled will be charged the standard price of the ticket. If you require a carer, their ticket is complimentary.

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Online Booking

Registering with our website

To receive Cheltenham Festivals eNews: Simply register on our website, give us permission to send you email and we’ll keep in touch throughout the festival year.

Already registered and forgotten your password? You can recover your password at any time.

Having trouble registering? Your login is unique to you and links to your festival account, our website uses your email address as your username. If you have a problem registering with the website it is likely that you already have a festival account set up using that same email address. Using your original email address recover your password and you’ll be able to access your account.


Solving common problems with your web browser

Here are a few tips that can help solve common online problems that relate to your home computer setup.

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Receiving Your Tickets

Receiving your tickets

Tickets purchased online will normally be delivered to you digitally as an e-ticket. You will receive a confirmation email and then a second carrier email that includes your tickets as an attachment. Please print this attachment out or be ready to show it to staff on your mobile device to gain entry to your events along with proof of purchase. Some events will not be eligible for an e-ticket and in these cases you will either have your tickets sent by post, or you will be able to collect them from our on-site festival box offices.

Tickets sent by post will arrive no later than three days before the event.

Tickets to be collected or purchases made within days of an event will be available to collect from our on-site festival box office. Further information including opening times can be found on our box office page.

In the unlikely event that your tickets do not arrive with you in the post by the time of your event , please inform the box office staff on site and provide them with your order number so that they can re-print your tickets. Tickets can not be re-printed without a valid order number or confirmation of identity.

Always allow plenty of time before your event: If you are collecting tickets please bring a copy of your confirmation email to speed up the collection process.

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Access Requirements

If you have Access Requirements

Cheltenham Festivals aims to offer disabled customers an easy service when booking tickets. If you have any particular access requirements please let the box office know and we can find the best seats for events to accommodate your needs. Please call our Box Office team on 01242 850270.

See our venue accessibility page for venue specific information.